Privacy Policy

Last updated: 28/10/2024

Dinebd User Privacy Policy

Welcome to Dinebd! Your privacy is of utmost importance to us. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your personal information when you visit our website, use our mobile application (“App”), or interact with our services. By accessing or using Dinebd, you agree to the terms and practices outlined in this Privacy Policy.

1. Information We Collect

We may collect certain personally identifiable information (“Personal Data”) that you voluntarily provide to us, including but not limited to your name, email address, phone number, and any other information you choose to provide when you use our App or website. We may also collect non-personal information, such as browser type, device type, and other usage data, to enhance the user experience and improve our services.

Provide and improve our services, including processing reservations and bookings at restaurants.
Communicate with you, respond to your inquiries, and send you important updates.
Personalise your experience on our platform, showing you relevant content and offers.
Analyse usage patterns and trends to enhance our App and website’s performance and functionality.
Comply with legal obligations and protect against potential fraud or security threats.

a. Personal Information (“Personal Data”)

Contact Information: Full name, email address, phone number, and other similar contact data.
Profile Information: Username, password, preferences, and interests.
Payment Information: Credit card or other financial data through our third-party payment processors.
Reservation and Order Information: Data related to restaurant reservations, bookings, and order history within Dinebd.

b. Non-Personal Information

Device Information: IP address, device type, operating system, and browser type to optimize service delivery.
Usage Data: Interaction data such as access times, features accessed, pages viewed, and user preferences.
Location Data: Approximate location data, if enabled on your device, to suggest nearby dining options.

c. Information from Third-Party Sources

We may also collect information from trusted third-party partners, including marketing and advertising partners, to enhance your experience on our platform.

2. How We Use Your Information

The information we collect is used to personalize your Dinebd experience and ensure smooth functionality of our services.

a. Provide and Enhance Our Services

Reservations and Bookings: Process your requests for restaurant reservations and orders.
User Experience Improvement: Personalise your experience based on your preferences and past interactions.

b. Communication and Support

User Support: Respond to inquiries, requests, or complaints, and provide technical support.
Important Notifications: Send service-related announcements, updates, and policy changes.

c. Marketing and Promotions

With your consent, we may use your information to send you promotional messages, special offers, or other relevant information. You can opt out at any time.

d. Security and Fraud Prevention

We use your data to prevent fraud, detect unauthorized access, and ensure a safe environment for our users.

e. Legal Compliance

We may process your data as required by Bangladeshi law and applicable international laws, or in response to lawful requests by public authorities.

3. Data Security

Dinebd prioritizes the security of your data and employs industry-standard practices, including:

Encryption: Sensitive information is encrypted using SSL technology.
Access Controls: Access is restricted to authorized personnel.
Regular Audits: We conduct regular audits to ensure compliance with data protection standards.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

5. Data Sharing and Disclosure

We do not sell, rent, or lease your personal data but may share information with:

Service Providers and Partners: Payment processors, email service providers, or analytics providers under strict confidentiality.
Legal Obligations: Disclosures required by law, including law enforcement, court orders, or government regulations.
Business Transfers: Information may be transferred as part of a merger, acquisition, or sale.

6. Third-Party Services and Links

Our App and website may contain links to third-party websites or services, and we are not responsible for their privacy practices.

7. Children’s Privacy

Dinebd does not knowingly collect personal information from children under 13. Please contact us at [email protected] if you believe we have collected such information inadvertently.

8. Your Rights and Choices

Under data protection laws, you have the following rights:

Access: Request access to the personal data we hold about you.
Correction: Request corrections to any inaccuracies.
Deletion: Request deletion of your personal information.
Objection to Processing: Object to data processing under certain circumstances.
Data Portability: Request a copy of your data in a machine-readable format.

To exercise these rights, please contact us at [email protected].

9. Communications from Us

We may send you important notifications or marketing messages by email.

10. International Data Transfers

If you access Dinebd from outside Bangladesh, your data may be transferred, stored, and processed in Bangladesh or other countries where our service providers operate.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time. When changes are made, we will revise the “Last Updated” date at the top of this page.

12. Copyright/Trademark Information

13. Contact Us

If you have questions or concerns about this Privacy Policy or your data privacy with Dinebd, please contact us:

Address: Awal Centre, 34, Kemal Ataturk Avenue, Banani C/A, Dhaka – 1213, Bangladesh
Phone: +8801330992108
Email: [email protected] or [email protected]

Thank you for trusting Dinebd. Your privacy is essential to us, and we are committed to safeguarding it as you enjoy our services.